If you don't see the From field at the top of your message, choose Options > From.Ĭlick From in the message, and change to the shared email address. Type the shared email address, such as OK > OK. Make sure the correct account is highlighted, then choose Change. If that didn't work, then manually add the shared mailbox to Outlook:Ĭhoose Account Settings, then select Account Settings from the menu. Wait a bit and then close and restart Outlook again. If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. The shared mailbox should automatically display in your Folder pane in Outlook. Add a shared mailbox to OutlookĪfter your admin has added you as a member of a shared mailbox, close and then restart Outlook. For more information, see Create a shared mailbox, which describes what the admin needs to do.

Tip: Before you can use a shared mailbox, the Microsoft 365 admin for your organization has to create it and add you as a member.

Open shared mailbox office 365